516-493-8878 (MON.- FRI. between 8 a.m. and 10 p.m. EST)
Sales Tax Policy
In most cases, your order will be processed within 1-2 Business days after your order is placed. You will receive an email confirmation once your order has been processed. Some Special Order Items from certain brands may take 2-5 business days to ship from our warehouse. Your in-stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. After your order leaves our warehouse you will be sent an email confirmation. Delivery times vary according to the shipping.Back To Top
Based on availability of the items you selected, Foster Direct will make every reasonable attempt to ship your order within 1-5 days of receiving it. Occasionally we have items that are out of stock in a particular size or color and we can usually back order that item for you. We ship most orders in 1-3 "Business" days. We use all major mail carriers to ship orders including UPS, FedEx, and USPS (United States Postal Service). Depending on conditions, we reserve the right to use the carrier of our choice.
If you have some special reason and need your order sent overnight, we are happy to offer that service for you; assuming we have availability of the item you selected. You will be notified right away by email if we are unable to complete this service. Your order would be guaranteed to arrive the next business day, if you place your order before 2:30 pm EST(Eastern Standard Time) Mon-Fri, excluding holidays. The cost for overnight is based on real-time UPS rates.
Foster direct is not responsible for any lost packages, or packages not delivered due to complications or errors of any kind by UPS. This is out of our control and therefore we cannot assume responsibility. We are not responsible for fees incurred due to declined or refused orders. Foster Direct will charge the customer the additional shipping charges incurred should the customer not provide accurate shipping information(ie: missing Apt #, missing Zip code digit, missing Rd, Dr, St, Ave, etc.) Cancellations are only allowed within 24 hours of an order being placed and must be before the order has shipped.
General Shipping and Tracking:Important Note:
All times below are based on when your order is shipped, not when you place your order.
If you order items which are not in stock, choosing an express shipping method will not change when we are able to ship your order.
It may take up to 24 hours or longer before the package is checked into the carrier's tracking system. Please allow the time before you start tracking your packages. Orders placed may be delivered by one of the several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchase, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). All Rush Order Packages come with a delivery confirmation and tracking number so you are able to track the locations and the exact arriving dates of your package(s). Please email Foster Direct with questions and/or special mailing instructions. Every effort will be made to fulfill special requests.Back To Top
Sales Tax Policy
Customers located in the State of New York will be charged the appropriate Sales Tax based on the county or city.
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We accept Visa, MasterCard, Discover, and Paypal. You can safely and securely enter your entire credit card number via our secure server, which encrypts all submitted information.Back To Top
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We offer a Refund Policy, all returns must be made within 20 days. Merchandise must be returned in original unworn condition. Shipping cost is non refundable.
All Returns/Exchanges must be accompanied by an RA (Return Authorization) number, which can be obtained by contacting customer service or email at: firstname.lastname@example.org
Unauthorized returns will be refused.
Special Orders are not refundable. All Group Orders are subject-able to a 30% restocking Fee. Please make your selection carefully. If you chose not to accept an order you've placed, we will restock the merchandise and charge a restocking fee of 25% of the amount of the order.
We emphasize please make your selection carefully when choosing these items. A size chart link is located on every item page for your convenience. If you feel you need help with sizes, please contact our customer service department prior to placing your order and we will be happy to assist you.
Our Return Merchandise Address is:
730 Vandam Street
Valley Stream, NY 11581
All Express/Priority shipping charges are non-refundable. If your order gets returned to us as "refused" of "undelivered", there will be a $10.00 restocking fee applied to your order. There are NO EXCEPTIONS.
Unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers, items returned MUST be in NEW, UNUSED Condition with non-damaged packaging. We will NOT accept returns of items with obvious signs of use. We will not refund the cost of return shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
Shipping & handling charges are non refundable.
We recommend returns be sent insured and with delivery confirmation since we are not responsible for items that may be lost or damaged during this transition. Orders that are returned due to an incorrect address provided will be cancelled and are subject to a $10.00 restocking fee. If an order is re-sent for delivery, the standard shipping will apply each time the order is shipped.
The return/exchange process may take up to 15 business days to appears on the original credit card used.
Sale or discounted items are non-returnable, non-refundable and non-exchangeable. If these items are returned they will be sent back to you at your expense.
All returns are subject to the sole discretion of Foster Direct and supersede the terms and conditions herein.