Fosters Direct is not responsible for loss or delays by the carrier (UPS, FedEx, USPS, etc). Shipping/handling and rush fees are non-refundable.
CUSTOMER SATISFACTION PLEDGE!
If your not 100% satisfied with your purchase, you can return your order to the warehouse for a refund (Returns must be unworn, in the state you received them, and in the original packaging). So if for whatever reason you're not happy with your purchase, just email us at fostersdirect.com or call 516-493-8878 and we will gladly issue you a RETURN AUTHORIZATION and instructions on how to return your item. Any UNAUTHORIZED return will be charged a 30% RE-STOCKING FEE.
WE DO NOT OFFER REFUNDS ON ANY UNAUTHORIZED RETURNS.
THE FOLLOWING RULES APPLY TO ALL PURCHASES
1. ALL ITEMS MUST BE RETURNED IN ORIGINAL UNWORN CONDITION. Dresses and Suits send back unbuttoned and crumbled are subject to 20% restocking fee. You may return new, unworn items within 14 DAYS of delivery for a refund, exchange or store credit (Minus shipping cost). If you choose to exchange your item, we will pay the cost of shipping exchanged item back to you. Items returned after 14 days are not eligible for a refund, store credit only minus original shipping cost
2. In the event you choose to receive a refund it will be posted to your account within 2-7 business days of us receiving your return package. The shipping cost is not refundable. We do not charge a re-stocking fee on regularly purchased items returned within 14 days.
3. You may also exchange any new, unworn items within 14 DAYS of delivery for equivalent order value (Minus shipping cost).
4. ANY UNAUTHORIZED RETURN WILL BE CHARGED A 30% RESTOCKING FEE. ANY UNAUTHORIZED MERCHANDISE RETURNED AFTER 30 DAYS WILL BE CHARGE A 50% RESTOCKING FEE. WE DO NOT OFFER REFUNDS ON ANY UNAUTHORIZED RETURNS.
5. The Following Items Are Not Eligible for Returns or Exchanges
Items indicated as Final Sale.
**Please Note: You may not return or exchange these above items**
DO NOT send any items back without first obtaining your Return Authorization Number. Doing so will delay the process of your credit/exchange in addition there will be a 30% re-stocking fee for any UNAUTHORIZED RETURNS. All returns must be completed within 14 days. We are not responsible for return shipping charges. We reserve the right to deny any request for exchange or refund for a returned item. If we find that the merchandise has been worn or misused. Merchandise must be returned in original unused condition.
GROUP ORDER REFUND POLICY:
Group Orders can be returned for a refund. If returned for a refund goods must be returned in original unworn condition. All group refunds will be subjected to a 30% restocking & handling fee. Returns must be completed within 10 Days. We are not responsible for return shipping charges. Shipping is non-refundable. Group orders returned after 10 days are eligible for store credit only and a 40% restocking fee.
TERMS and CONDITIONS:
Initial payment must be at least 30% of the purchase price.
LAYAWAY ITEMS AND PAYMENTS ARE NOT REFUNDABLE. ANY CANCELLED ORDER IS SUBJECT TO A 25% RESTOCKING FEE.
You have up to 60 days to complete your layaway payment. If you fail to make your final payment for what ever reason you will lose your deposit and the items you have on hold will be return to the warehouse for sale. Deposit can be made by all major credit cards, personal checks, and money orders. As a courtesy, we will send you weekly e-mail reminders. Call us with questions, concerns or to place an order.
Terms & Conditions
We own all rights to the designs, brand, imagery and information on our website. Copyright, trademarks and other rights protect them. The content of our website may not be used for any other purpose. We will use the information that you provide and the records of the items purchased to monitor and improve our service in accordance with our policies. We reserve the right to change the price of our item any point without any notice. We are not liable for any loss caused to you by late delivery. As part of the shipping process we will send you an notification when the goods are shipped and including tracking information. We may change or withdraw any part of our website or may refuse you access to the website at any time if we deem it necessary. In case of conflict, NEW YORK LAWS will prevail. In the case of NON-PAYMENT, the SELLER has the right to REASONABLE ATTORNEY FEE'S AND INTEREST.
We value your privacy. Please read the following information about how we handle your information.
Web Hosting collects your IP address, browser type and operating system on each visit to every page on this site on our behalf. This information is used ONLY for internal statistic tracking purposes and is never shared with other entities outside. Your name and other information are NOT collected unless you specifically provide it.
We do not send bulk e-mail messages, also known as ‘Spam’. We only communicate with our current vendors, current customers, current business partners, insurance carriers or other parties that have an interest in becoming customers or business partners. We will, on occasion, send all of our customers a group e-mail when special offers, price changes, software updates or important issues arise. If you believe you have received bulk e-mail from us, or have received a suspicious e-mail that appears to be fraudulent, please contact us so that we can investigate the matter. All e-mail messages received from our consumers are kept completely confidential and are never shared with parties outside without your express permission.
We use PayPal for your payment process. We do not store any of your information. All orders are processed via PayPal.The PayPal site is highly secure. PayPal uses industry-leading technology (such as SSL) to keep your information safe.PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
Shipping Transit Times:
Transit shipping times will vary depending on destination. Call us at 516-493-8878 for an exact estimate.
Overnight, Saturday, and/or Expedited shipping is available for additional charge to most areas... however, you will need to call us for rates and delivery estimates.
Rush Orders/Overnight Domestic :
Please Call for Shipping Rates and Delivery Estimates.
All International Purchase are Final Sale.
We ship to most countries in the world via the US POSTAL SERVICE.
The shipping cost is calculated based on the value of your order.
Below we offer our international shipping rates. THESE RATES APPLY TO ALL COUNTRIES.
ORDER VALUE & SHIPPING RATES
ORDER VALUE $5.00 - $100.00 SHIPPING RATE $25.00
ORDER VALUE $101.00 - $500.00 SHIPPING RATE $69.00
ORDER VALUE $501.00 and up SHIPPING RATE $89.00